RETURNS

usjewelry.net offers a 7-day money-back guarantee for all customers and you can enjoy our full refund service for you if:

The goods can be returned within 7 days from the date of purchase, but the goods must be kept as they are.Goods shall not be damaged, worn, signs of use, may not be resized (excluding special customized products).Goods must match the product’s data record.The original certificate of the goods must be returned with the goods.

The refund will be based on the customer’s original payment. For example, if the customer originally paid by Western Union or MoneyGram, the same method will be used for refund.

usjewelry.net will not be responsible for any form of bank service fees and any differences in exchange rate fluctuations in the country in which the customer is located during the refund process. If a customer buys a product for more than 7 days before making a refund, usjewelry.net will deduct 15% of the transaction amount for any costs incurred after usjewelry.net approves the refund.

REMIND:
We have a special return address and information.

If you need to return the order, please contact our customer service for the return address and return information. Please do not return to the order’s shipping address.

If you have returned the item by mail, send an email to service@usjewelry.net with the logistics company, tracking number, and the date you sent it.

In order to avoid the loss of goods in transit, please pre-pay shipping and handling fees. usjewelry.net is not responsible for any accidents that occur during transit. After we receive the returned goods, we will refund the shipping fee together.Please send a copy of the invoice with the delivery.

Look forward to your purchase of our products, if you have any needs, please Contact US.